Here are our frequently asked questions. If you can't find yours, write us

PRODUCTS AND STOCK

How do I find the product I am looking for?
How reliable is product “availability”?
Do you stock any other products?
Where can I find the technical information related to the product?
What are promotional packs?
How do I find accessories for the product?
How can I compare different products on your site?
What is your pricing policy?
What happens if the price of the product changes between my placing an order and receiving the goods?
What if I find a cheaper product elsewhere, do you price match?

ORDERS

How do I place an order?
What payment methods are available?
Can I place my order by Email / Fax?
Are my credit card payments secure?
Is money withdrawn from my account directly after I have placed an order?
I want to pay by bank transfer. How does this work?
Can I add items to my order?
How can I track my order?
Is there a security check?
What happens if the product I ordered is not in stock?
What delivery options are available?
How long does delivery take?
Can I place an order to be delivered to someone else / to another country?
Can I change the delivery address?
How can I track my delivery?
How do I obtain a copy of my invoice?
How do I change my password?
If I order from you again, do you keep my personal details or do I have to go through the order process from the beginning?
Why is my order "pending" when I track it on your website?
What happens if my parcel is lost by the courier?
Do you deliver to the Channel Islands?

SPECIAL OFFERS AND SERVICES

Do you offer any special deals or discounts, such as gift vouchers?
How can I get a promotional code?
What is the ZEN Engagement? How can I get it?
Do you offer extended guarantees? How can I get them?

CANCELLATION AND REFUND

I want to cancel my order in full.
I want to cancel part of my order.
I want to receive information regarding the refund of my order.
I want to receive information regarding the refund of a product returned within the retraction deadline.

DELIVERY

What time should I expect my parcel to be delivered?
Will I be informed of the exact time of delivery?
What happens if I'm not at my delivery address at the time of delivery?
Do I have to sign for the parcel personally, or can someone else sign for it?
Can I refuse the delivery?
What procedure should I follow when my parcel is delivered?
What happens if my parcel has been damaged or opened / mishandled?
What if I receive someone else's order?
How much is delivery?

WARRANTY AND AFTER-SALES SERVICE

Can I return my product if I'm not happy with it?
What kind of warranty do you offer?
How does the warranty work?
How can I get a Return Coupon?
How do I follow the progress of repairs on my product?
Who pays for return shipping fees?
How do I send a product back to you?

OTHER QUESTIONS

How do I unsubscribe from your newsletter?
Why is my parcel sent out under the name FOTOVISTA?